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Privacy Policy
This service is provided by Codestencil and is intended for use as is. This page is used to inform visitors about our policies regarding the collection, use, and disclosure of Personal Information if they decide to use our Service. If you choose to use our Service, then you agree to the collection and use of information about this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to email address, company name. The information that we request will be retained by us and used as described in this privacy policy.
Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
Data Removal Policy – Deleting your account
You have the right to request the erasure of your data, commonly referred to as the ‘right to be forgotten’. Please share any full deletion requests to support@codestencil.com
Customer Data Removal Policy
Customers can request to fully remove their data on request by sending to support@codestencil.com
GDRP Compliance
At Codestencil, we prioritize your data privacy and security. As a leading live chat and conversational platform, Codestencil understands the importance of robust security and privacy policies to safeguard our users’ sensitive information.
To comply with GDPR regulations, we introduced our GDRP consent form. You can enable the setting by navigating to Settings ➡️ Your Property ➡️ Widget ➡️ GDPR. Now whenever a new visitor visits your website and request to start a conversation, he must consent first on sharing details such as IPs/email or full names.
LTD Terms
If you have an LTD plan, your are entitled to use Codestencil on websites you own. You are not eligible to resell or invite your customers under your account.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Link to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@codestencil.com.